IT Infrastructure Analyst

Borehamwood 35K - 40K bonus Permanent

Job Reference: BBBH9863_1711462903

IT Infrastructure Analyst

Location: Borehamwood, Hertfordshire

Salary: £35,000 - £40,000 + bonus + benefits

Reporting to: IT Infrastructure Manager

Capstone have partnered with a leading international Storage Solutions provider, who are looking for an ambitious and highly diligent IT Infrastructure Analyst to join their small, but dynamic team. The main purpose of the role is to optimise and improve their systems and infrastructure through maintenance and support. The role supports the IT team in delivering excellent 2nd and 3rd line support to over 600 users across 170 stores and Head Offices in the UK and Europe. This is based in our North London Head Office with some possible European travel.

Key Accountabilities

Systems maintenance - Implements and maintains all software and hardware deployed in stores and head office in order that all systems run smoothly and efficiently. Aspects of our IT infrastructure include:

  • Multiple Servers across multiple locations
  • Nutanix VM cluster of Microsoft Servers
  • O365 Hybrid Microsoft Exchange with Mimecast
  • Cisco & Meraki networking
  • MPLS network
  • Centralised Patch Management across desktops and servers

Helpdesk support - Provides 2nd and 3rd line support for problems arising from the use of the IT infrastructure in over 170 stores, and Head Offices in the UK and Europe which can't be resolved by our Business Support Team.

Policies and procedures - Contributes to group policies by providing guidance in relation to IT infrastructure ensuring that compliance is achieved.

Project work - Co-design, Implementation, and assistance in I.T.

Projects Experience & skills required

Personal Attributes

  • Have a natural aptitude for technology, solving problems and finding solutions
  • Able to take on systems and technologies in which they have no training
  • Excellent communication skills, both spoken and written
  • Professional and approachable
  • Flexible with working hours, able to work evenings, weekends and bank holidays
  • Available to travel abroad if required

Required Experience & Certification

  • Windows 10/11 installation, deployment, administration, and 2nd / 3rd line support
  • Windows 2022/2019/2016/2012 server administration and 2nd / 3rd line support
  • Virtual machine management
  • Router & Firewall configuration and administration
  • Networking TCP\IP troubleshooting
  • DHCP\DNS troubleshooting
  • Active directory & Group Policy administration
  • Exchange Hybrid & Office 365 administration and 2nd / 3rd line support
  • Installation and configuration of Servers, PCs, laptops, printers, and peripherals
  • General hardware and software troubleshooting
  • Experience of 1st and 2nd line customer facing technical support

Beneficial Skillset

  • Azure\O365 Policy Management
  • Microsoft SharePoint administration
  • Microsoft SQL administration
  • Sophos Central administration
  • Mimecast Administration
  • Veeam Backup Administration
  • SCCM Imaging and Application packaging

Suitable candidates must have 3rd line support experience in a Microsoft/Cisco based infrastructure and experience of customer facing technical support.

If you are interested in the above opportunity, please contact Sam Lee on 020 3757 5000 or email s.lee@capstone-recruitment.com.

Transparency Notice to Prospective Candidates

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