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Client Relationship Executive

Client Relationship Executive

  • Location

    London, England

  • Sector:

    Real Estate

  • Job type:

    Permanent

  • Salary:

    £30000.00 - £35000.00 per annum

  • Contact:

    Olivia Guarini

  • Contact email:

    o.guarini@capstone-recruitment.com

  • Job ref:

    BBBH8917_1664875733

  • Published:

    about 2 months ago

  • Expiry date:

    2022-11-03

  • Startdate:

    ASAP

Client Relationship Executive - Arabic Speaking

London - Hybrid

Capstone are resourcing a Client Relationship Executive on behalf of a leading global luxury real estate developer.

The luxury developer is looking for a CRM to manage customer satisfaction by liaising with various departments and ensuring corrective actions.

Main responsibilities-

  • Handling of all after sales customer requests/complaints/queries
  • Manage customer satisfaction results with the various departments and ensure corrective action plans are initiated and managed.
  • Manage routine customer communication
  • Responsible for day-to-day operations to support regular activities
  • Handling clients though phone calls, emails, fax, Whatsapp etc.
  • Meet daily call targets efficiently
  • Initiate calling exercises for clients based on business requirements
  • Up-selling/Cross selling if needed

Skills-

  • Strong interpersonal skills.
  • Exceptional written and verbal communication skills.
  • Familiarity with data analysis and reporting.
  • Hardworking, persistent, and dependable.
  • Positive attitude, good manners, good English in writing and speaking.
  • Understand customer needs, handle escalations

Requirements-

  • Fluent in Arabic
  • Proven Customer support experience
  • Track record of overachieving quota assigned
  • The ability to communicate effectively with a variety of nationalities and backgrounds

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