Tenancy Renewals Coordinator

Location: London

£30,000 - £35,000 per annum + bonus

Capstone have partnered with a leading Real Estate Agents, who are looking for a highly diligent Tenancy Renewals Coordinator to provide support to the residential management team in the delivery of a high quality service for the benefit of clients and tenants.

Working across a number of client portfolio's, the successful candidate will be responsible for the negotiation and renewal of tenancies in accordance with the contractual agreements. This will include AST renewals, Assured tenancy rent reviews by way of service of S.13 notices and undertaking rent reviews on rent Act tenancies by way of S.45 notices with the Rent Officers.

the role requires a good team player with strong organisational and communication skills (both verbal and written), have the ability to work under pressure and a willingness to learn. A self-motivated individual, they will also be able to demonstrate reliability, flexibility and initiative with attention to detail and compliance with key statutory regulations.

Key Responsibilities:

Lettings & Property Management:

• Contacting tenants in advance of expiry of the tenancy fixed term, negotiating renewals and issuingpaperwork as appropriate.

• Assessing Assured Tenancy rents and serving S.13 rent notices as required.
• Assessing rental levels and making application to the Rent Officer service for the registration of rents in accordance with the Rent Act 1977. Serving S.45 notices and Notices of Increase.
• Ensuring property rental and management database is updated for each renewal/review and is fully accurate. Working closely with the property managers and accounts team to ensure rental database is 100% accurate.
• Working closely with property management colleagues as part of the renewal process to ensure any issues are resolved.
• Working closely with 3rd party letting agents, reporting offers to clients and progressing tenancy lease ups and granting of tenancies.
• Drafting and serving legal end of tenancy notices, issuing new contracts and renewal notices.
• Working with colleagues, agents and relevant websites / apps to understand the local markets.
• Undertaking right to rent checks where required and serving of required documentation as part of the renewals process.
• Liaise with property accounts team over any property/rental queries where necessary
• Regular reporting to portfolio managers and clients.
• Attending regular internal meetings to report on renewals/rent reviews and to present regular updates/reports to clients.

• In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.
• Undertaking fee invoicing process.

Client Relationship:

• Attending internal and client meetings and preparing reports with support from senior members of the team.
• Regular client and customer contact
• Responding to queries and requests in a timely manner
• Close liaison with clients to ensure rental maximisation.
• Seeking opportunities to maximise fee generation and referrals to other departments
• Providing advice and developing relationships with all representatives of the client
• Providing advice and recommendations to clients on rental levels, any required works and any other issues which may arise

If you are interested in the above opportunity, please contact Sam Lee on 020 3757 5000 or email s.lee@capstone-recruitment.com.

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