Interim Helpdesk Advisor - Customer Support

  • Location

    Bristol, England

  • Sector:

    Corporate Services

  • Job type:

    Temporary

  • Salary:

    Up to £11.45 per hour + PAYE

  • Contact:

    Akeem Champagnie

  • Contact email:

    a.champagnie@capstone-recruitment.com

  • Job ref:

    CD6671_1578929927

  • Published:

    8 months ago

  • Duration:

    4 Months

  • Expiry date:

    2020-02-10

  • Startdate:

    ASAP

  • Consultant:

    #


Interim Helpdesk Advisor - Customer Support


Capstone are currently representing a leading provider of maintenance services in the UK. They are currently recruiting for proactive and dynamic Helpdesk Advisors to join an established team based Bristol.

The Interim Helpdesk Advisor will be responsible for managing incoming calls and responding to emails from our clients as well as maintaining client databases. Full training is provided, and previous customer service experience is essential. Experience within a similar scheduling position is desirable but not essential.

Rate: 11.45 per hour (PAYE)
Hours Monday to Friday between 7am - 7pm, 1 in 4 weekends on a rota basis
37.5 hours per week with overtime availability

Role:

  • Managing incoming calls and emails
  • Maintaining databases and ensuring deadlines are met
  • Reacting to emergencies raised by the client and overseeing engineer's attendance
  • Working within a team to reach targets
  • Taking ownership of workload on a daily basis


About you:

  • Previous experience in hospitality, retail, or contact centre setting
  • Excellent telephone manner
  • Strong organisation skills and a high attention to detail
  • Excellent communication skills and ability to work well as part of a team
  • Excellent IT skills and previous experience using Microsoft Office
  • Ability to work in a fast-paced environment, multi task and make effective decisions quickly

Apply:


Apply by clicking the link below or contacting Akeem Champagnie on a.champagnie@capstone-recuitment.com or

07494368639

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